Refund Policy

1. Returned Merchandise – Please follow all instructions below when returning merchandise:

a. The customer is responsible to pay shipping costs on all returned items.
b. Items must be returned within 15 days of receipt.
c. Items must be in “like new” condition.
d. Items not in “like new” condition will be subject to a restocking fee of 30% or more depending on the state of the item returned.
e. A copy of your original invoice is required.
f. If you are unable to supply a copy of your invoice, please call and we may be able to get you a new copy.
g. We are unable to take any returns on items purchased directly through Amazon.com or any other 3rd party.
h. We are unable to accept returns or refunds on any hazardous materials, opened food products, opened Cosmetics products, and live bees including but not excluding Queens, Nucs, and Package bees. CUSTOMER ASSUMES ALL RISKS OF LOSING THEIR BEES ONCE THE BEES ARE PICKED UP OR SHIPPED
i. All nucs are sold based on frame coverage not weight.
j. NO REFUNDS OF DEPOSITS will be issued on orders of any live bee products canceled or changed within 72 hours of the agreed pickup date and time.
k. AnythingBees,LLC is not responsible for items being returned to us which are lost or damaged. Please keep a copy of your tracking information, and it is recommended you include shipping insurance when returning items to AnythingBees,LLC.

2. Exchanges-
a. AnythingBees,LLC is unable to accept exchanges of its products except when AnythingBees,LLC is shipping another product to you as replacement for damaged or incorrect product. AnythingBees,LLC requires the damaged or incorrect item be returned to AnythingBees,LLC. The full price of any items not returned within 15 days of the receipt of your replacement order will be charged to your credit card that was used on your original purchase. These charges will not be refunded until we receive your return.
b. AnythingBees,LLC is exempted from providing exchanges or refunds on any hazardous materials, food products, Cosmetics, and live bees including but not excluding Queens, Nucs, and Package bees at its discretion.